Terms of service

MINHAL COLLECTION

Terms & Services Policy

Ladies Traditional Unstitched Clothing

Last Updated: July 2026

1. About Us

MINHAL COLLECTION is a ladies traditional clothing brand specializing in unstitched fabric suits and traditional wear. By placing an order with us — through our website, Instagram, Facebook, WhatsApp, or any other sales channel — you agree to the terms outlined in this policy.

2. Orders

  • Orders are confirmed only after the customer provides complete and accurate details: full name, contact number, and complete delivery address.
  • Once an order is placed and confirmed, it is processed for dispatch. Please review your order carefully before confirming, as changes may not be possible after processing begins.
  • We reserve the right to cancel any order due to stock unavailability, incorrect pricing, or suspected fraudulent activity. In such cases, the customer will be informed and any advance payment will be refunded.

3. Pricing

  • All prices are listed in Pakistani Rupees (PKR) and are inclusive of applicable taxes unless stated otherwise.
  • Delivery/shipping charges (if any) will be communicated separately at the time of order confirmation.
  • MINHAL COLLECTION reserves the right to change prices at any time without prior notice. The price applicable is the one confirmed at the time of order placement.

4. Payment Methods

We currently accept:

  • Cash on Delivery (COD) — pay in cash when your order is delivered to your doorstep.
  • Advance/Online Payment — via bank transfer or mobile wallet (details shared upon order confirmation), where applicable.

For COD orders, customers are requested to keep the exact amount ready at the time of delivery. Repeated refusal to accept COD orders without valid reason may result in future orders being processed on an advance-payment basis only.

5. Shipping & Delivery

  • Orders are typically dispatched within 2–5 business days of confirmation, depending on order volume and location.
  • Delivery timelines vary by city/region and are handled through our courier partners; delays due to courier service, weather, or other circumstances beyond our control are not the responsibility of MINHAL COLLECTION.
  • A tracking number/ID will be shared once your order is dispatched, where available.
  • Please ensure someone is available at the provided address to receive the parcel. Repeated failed delivery attempts may result in order cancellation.

6. Return & Exchange Policy

All sales are final. MINHAL COLLECTION does not accept returns or exchanges on unstitched fabric items, as these are cut-to-order/piece goods and cannot be resold once dispatched.

Exceptions — We will replace or resolve the issue only in the following cases, provided the customer reports it within 24 hours of delivery with an unboxing video or clear photos as proof:

  • Wrong item delivered (different from what was ordered)
  • Item received damaged, defective, or with a genuine printing/fabric fault
  • Item missing from the parcel

No claims will be entertained after 24 hours of delivery, or without proper proof (video/photos).

7. Fabric, Color & Quality Disclaimer

  • All items are photographed under natural or studio lighting. Slight variation in color may occur due to screen settings, lighting conditions, or the dyeing/printing process of the fabric — this is not considered a defect.
  • As our products are traditional unstitched fabric, minor variation in shade, print placement, or embroidery pattern between pieces of the same design is normal and not grounds for return.

8. Order Cancellation

  • Customers may request cancellation only before the order has been dispatched. Once dispatched, the order cannot be cancelled.
  • MINHAL COLLECTION reserves the right to cancel orders in cases of incomplete address, unreachable customer, or suspected misuse of COD service.

9. Customer Responsibility

  • Customers are responsible for providing accurate contact and address details. MINHAL COLLECTION is not responsible for delayed or failed delivery due to incorrect information provided by the customer.

10. Privacy

Any personal information (name, phone number, address) shared with us is used solely for the purpose of processing and delivering your order. We do not sell or share customer data with third parties, except courier partners as required for delivery.

11. Contact Us

For order inquiries, complaints, or support, please reach out to us through our official Instagram/Facebook page or WhatsApp:

WhatsApp: 0314-8788376

12. Changes to This Policy

MINHAL COLLECTION reserves the right to update or modify these Terms & Services at any time without prior notice. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

By placing an order with MINHAL COLLECTION, you confirm that you have read, understood, and agreed to the above Terms & Services.